Refund & Return Policy

Last updated: 18 October 2026

Refurbished and new devices

• 7-day replacement / return: if a device you bought has a functional defect not mentioned in the listing, tell us within 7 days of delivery. We will repair, replace or refund it after inspection.
• The device must be returned with all accessories, unlocked, and without new physical or liquid damage.
• Change of mind returns are not accepted once the device has been used, unless agreed at the time of sale.
• Refunds are made to the original payment method (or by UPI for cash orders) within 5–7 working days of approval.

Repairs

• If the same issue returns within the warranty period, we fix it again at no cost.
• Labour charges are not refundable once a repair has been completed and accepted.

Selling to us

Once payment has been made and the device handed over, the sale is final.

Contact us: FixMitra, 1st Floor, 972A, Shop No. 3, TNR Layout, 3rd Cross, Marathahalli Main Road, Opp. Kalyan Jewellers, Marathahalli, Bengaluru 560037. Phone / WhatsApp: +91 96201 01082. Email: hello@fixmitra.in.